AGM is a member of Financial Services Complaints Ltd and/or Ombudsman. FSCL and Ombudsman are independent not-for-profit External Dispute Resolution (EDR) scheme approved by the Minister for Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. It was the first Scheme to be approved, has been designed for and in consultation with the Financial Services Industry and has been built on principles of efficiency and effectiveness. They are governed by an independent Board with equal consumer and industry representatives. FSCL and/or Ombudsman provide dispute resolution services to participating financial service providers (FSPs) and their clients.
AGM is registered in the FSPR (Financial Service Providers Register) as a financial services provider. The FSPR is a publicly available, electronic register, kept by the Registrar of Financial Service Providers. It allows all registered users to find information about registered FSPs, their contacts and the financial services they are registered to provide, and the dispute resolution scheme they belong to.